Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase or your order number.

To start a return, please contact us at solvifylimited7@gmail.com. Please note that returns must be sent to the following address:

[INSERT RETURN ADDRESS]

If your return request is approved, we will provide instructions on how and where to send your item. Items returned without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at solvifylimited7@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order with clear photos or videos so we can review the issue and provide a suitable solution.

Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse or improper handling.

• Items returned without original packaging.

• Products showing signs of use (unless they arrived damaged or defective).

• Sale items and gift cards.

If you have any questions about whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, please contact us first. Once your return is approved, you may place a new order for the replacement product.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed according to the original payment method or as otherwise agreed. Please allow up to 10 business days for the refund to be processed after approval.

If more than 15 business days have passed since your refund was approved, please contact us at solvifylimited7@gmail.com.